FAQs

Custom-made curtains and shades ship within 7–14 business days. You'll receive tracking information as soon as your order ships.

Yes — free standard shipping on all orders over $100.

Orders can be cancelled for a full refund within 12 hours of payment confirmation. After 12 hours, if production has started, a 25% change/cancellation fee applies. Once an order has shipped, it cannot be cancelled. See our Cancellation Policy for details.

We currently ship to Canada, the US, the UK, and Australia. Shipping rates and times vary by destination and are calculated at checkout.

Because every item is custom-made to your measurements, we're unable to accept general returns. If there's an error on our end (wrong size, color, or fabric compared to what you ordered), we'll remake or replace it free of charge. If you'd like a different size, color, or fabric due to your own preference or measurement error, we offer a one-time 20% credit toward a new order — no need to return the original. See our Return & Refund Policy for full details.

Email us at support@odkcurtains.com with your order number and photos of the issue. We'll confirm the best solution — a free remake, an exchange credit, or a refund — within [X] business days.

Yes. This is treated as a one-time exchange: you'll receive a 20% credit toward a new, correctly sized or colored order, and you don't need to return the original item. If you purchased FIT Protection, incorrect measurements may qualify for a free remake instead — see our FIT Protection Guarantee.

Refunds are processed within 5 business days of receiving your return. You’ll receive a confirmation email once it’s been issued.

Every product page includes a step-by-step measuring guide for that specific style (inside mount, outside mount, or top-down/bottom-up). We recommend measuring twice before ordering — if you're unsure, our How to Measure guide walks you through it with photos, or you can reach out to our team for help before you check out.

Since each piece is cut to the exact numbers you provide, please double-check your measurements before submitting your order. If you've just placed your order, contact us within 12 hours for a free correction before production begins. Once production has started, a resizing fee may apply — see our Cancellation Policy for details.

If the sizing issue is due to an error on our end (a mismatch between what you ordered and what you received), we'll remake or replace it free of charge. If the measurements you provided were incorrect, we're happy to offer a 20% credit toward a new, correctly sized order — no need to return the original.