Shipping Policy

When can I expect to receive my order?

The shipping time provided on our website is a guide only and represents the time frame in which 95% of orders are filled. If you require drapes by a certain date, please contact us at support@odkcurtains.com to request the time frame, and you might need to pay an extra fee.

Once orders are shipped, you'll receive a tracking number to follow up with the carrier.

Fabric swatches and booklets are shipped by Carrier DHL eCommerce or USPS with a lead time of 2-6 days. Mailbox delivery; no signature required.

Ready-made and customized curtains and drapes are shipped by carrier DHL Express, FedEx, or UPS with a lead time of 7-14 days. Door-to-door service. It might require your receipt signature to ensure safe delivery.

Blinds & Shades are shipped by carrier DHL Express, FedEx, or UPS.

  • Order-to-Delivery Time: 7-14 days
Door-to-door service. It might require your receipt signature to ensure safe delivery.

*During peak seasons, such as holidays or seasonal promotions, shipping may take a little longer than usual. We truly appreciate your patience and understanding as we work hard to get your items to you as quickly as possible.

Which countries do you ship to?

Worldwide.

How much is the shipping fee?

1. Curtain drapes, blinds & shades, hardware

Standard shipping: 

  • $23 for order value not above $100.
  • Free shipping on orders over $100 (after discounts, excluding taxes).

Express shipping (not for all products; please contact customer service for special requests):

  • $23 for order value not above $100.
  • Free shipping on orders over $100 (after discounts, excluding taxes).

2. Sample booklets:

  • North America (United States, Canada) basic: $4.99.
  • Other Countries: $15.99 - $29.99.

Express shipping:

  • $34.99

    3. Swatches:

    • FREE

    Optional Service: Worry-Free Purchase

    "Worry-Free Purchase" service provides you with added peace of mind when shopping with us. This service ensures a refund if your order does not arrive as described, including instances of loss or damage during transit. Please note that claims require material proof to be submitted. 

    1. How is the Worry-Free Purchase Service Charged?

    • Applicable to all orders, the service charges about 2% of the merchandise value. 

      2. Coverage Details:

      • Arrival delay: Claim $5 if your domestic package is not delivered within 10 days of fulfillment (30 days for international packages).
      • Damage: Claim up to the full value of your purchase if your items are damaged in transit.
      • Loss: Claim for the full value of your purchase if your domestic package is not delivered before the 30th day since fulfillment (60th day for international packages).
      • Contact support@odkcurtains.com to easily resolve your package issues if any of the above happen.

      3. Insurance Shipping

      • Insurance takes effect when the order is shipped.
      • You can cancel anytime by contacting support@odkcurtains.com.
      • Once canceled, claims cannot be made.


            Can I indicate a certain carrier?

            No, we select and decide the carrier according to the destination country, order package weight, etc. We work with USPS, DHL eCommerce, FedEx, DHL Express, and UPS, which are high-reputation carriers to ensure smooth delivery. We own a direct carrier account to ensure the shipping service is as expected. We provide door-to-door service.

            Where can’t you ship to?

            We only accept shipping to street addresses, such as an office or home address. We can't ship orders to military addresses. We can't ship orders to military and PO Box addresses.

            Where will my order be shipped from?

            Fabric swatches and booklets are shipped domestically. Curtains, blinds, and shades orders are shipped from the vertical factory directly by carrier UPS, DHL, or FedEx.

            How do I track my order?

            Click to track your order. Once the order is picked up by the carrier, our system will send you an email with the carrier and tracking number. You may visit the carrier's official website to monitor your package. You are able to work with the carrier to make an appointment for delivery time.

            Can I change my shipping address after pick-up?

            No, changing the address is not supported. Please ensure the shipping address before placing the order.

            Do I need to pay any duties or VAT?

            United States:
            No extra charges. Your order arrives with all fees covered. 

            Outside the United States:
            We cover duties and VAT in most regions.
            However, in some countries, local customs may charge VAT or import fees based on local regulations. If applicable, these fees are the customer's responsibility.

            We work to minimize any chances of unexpected fees and ensure a smooth delivery experience.

            Please contact your local delivery service first if your package tracking status shows delivered, but you don't receive the package. 

            FedEx: 1.800.GoFedEx or 1.800.463.3339 (US & Canada)
            UPS: 1 (800) 742-5877 (US & Canada)
            DHL: 18002255345 (US); 18553457447 (Canada)
            SF Express: 1.885.901.1133 (US & Canada)