Warranty
Risk-Free Custom Curtains with ODK Curtains
At ODK Curtains, our mission is to make ordering custom curtains simple while delivering the highest quality products to your home. Customer satisfaction and product quality are our top priorities.
To make your experience risk-free, we offer the following services:
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$1 fabric swatches – Feel the texture and see the color before you order.
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Expert advice – Guidance on measurement and selection of the perfect collection for your windows.
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Reasonable returns – Requests accepted within 30 days of receipt. See our Return & Refund Policy for details.*
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Proper installation guidance – Follow our detailed installation instructions to ensure hooks and hardware are installed safely, avoiding damage to fabrics or lift systems.
*Returns do not apply if a fabric sample was not requested or declined prior to order placement.
Limited Lifetime Warranty
ODK Curtains proudly stands behind our materials and craftsmanship. We offer a limited lifetime warranty to ensure your peace of mind.
Warranty Options
| Warranty Duration | Coverage |
|---|---|
| 1-Year Limited Warranty | Replacement of any defective components. |
| 3-Year Limited Warranty | Covers the entire system. Free replacement for any issues within three years. |
| 5-Year Limited Warranty | Covers the entire system. Free replacement for any issues within five years. |
What is Not Covered
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Normal wear & tear (e.g., fading, fraying, loss of color, water or pet damage, deterioration of mechanisms over time).
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Damage caused by modification, repair attempts, or alteration by the owner.
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Obsolescence of the product over time.
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Warranty is valid for the original purchaser only and is non-transferable.
How to Obtain Services
For warranty assistance, please email support@odkcurtains.com with:
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Photos of the defective item
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A brief description of the issue
Our team will review your request and guide you through the replacement process.